OIT Launches New Visual Voicemail Service

Enables faculty and staff to receive e-mail copies of any telephone messages

The Telecommunications group within the Office of Information Technology (OIT) is launching a new visual voicemail service that will allow Georgia Tech faculty and staff to receive e-mail copies of any telephone messages, as well as the ability to listen to and manage their voicemail messages on the Web.

OIT Telecommunications
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The new service also comes with an OIT policy change that is designed to improve service. Beginning Friday, February 26, any voicemail messages older than 30 days will be purged from the system. Going forward, messages will be held as voicemail for a maximum of 30 days before being deleted from the system. Any voice messages a faculty or staff member wants to keep long term will need to be managed as e-mail.

Faculty and staff are currently able to set up and access GT Visual Voicemail though Buzzport (www.buzzport.gatech.edu). Once enabled, users can download messages directly to their computer as e-mail, forward voicemail files to any e-mail address, or listen to voice messages through their Web browser. For security purposes, however, the user must either be on the campus network or connected via a virtual private network (VPN) to access the visual voicemail Web page.

According to OIT, the change was prompted by a desire to add additional capability for campus customers while also addressing concerns that the performance of the voicemail system was sagging under the weight of messages that have been saved for months or years.

“The impact on our voicemail system from storing large numbers of messages long term is that it can create delays — sometimes several hours — in delivering new messages to faculty and staff,” said John Mullin, associate vice provost of OIT. “Setting a time limit on voicemail message retention will improve those service issues. Because of this policy change, we wanted to provide a new service to allow users to keep permanent copies of their voicemails prior to instituting a mandatory delete process.

A complete user guide for GT Visual Voicemail service is available at: www.oit.gatech.edu/sites/default/files/GTvisvmv1.pdf.

If you have any questions or need any additional information, call OIT Telecommunications at 404-894-7173, option 3.