University System Initiates Survey with an Employee Focus

Randomly selected members of the Georgia Tech community asked to participate

As part of the University System of Georgia’s Customer Focus program, randomly selected members of the Georgia Tech community are being asked to complete a survey to assess each university’s workplace quality and employee satisfaction.

USG Customer Focus program
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The survey is a collaborative project of the Governor’s Office of Customer Service, State Personnel Administration, and the University System of Georgia (USG). Members of the faculty, staff and administration will be randomly selected from each institution and the system office.

The goal of the Customer Focus program is to promote a customer-focus culture throughout the University System of Georgia. Each institution has a Customer Service Champion, appointed by the president, on their campus. One of the objectives for the Customer Service Champions is to guide and manage customer service improvement throughout their institutions.

The USG Customer Service Employee Satisfaction Survey represents the first assessment of its kind. With the results, the Customer Focus program will review workplace satisfaction trends, gain knowledge of employee customer service expectations and opportunities to make a difference in employee satisfaction at Georgia Tech and the University System of Georgia.

Participation is voluntary, and your name and your answers will be kept confidential. The survey link will be sent from customerfocus@usg.edu and will take approximately 20 minutes to complete.